CalendarXP.net Support

[massimogentilini]

We're having random and intermittent problems with the calendar license.

It works almost every time but, once in a while, it pop out the error of the invalid license. Refreshing the page fix the problem every time.

Problem is not really big, but we're having some customers that is starting to become annoyed with the error and ask for a solution.

We've checked every possible scenario but we were not able to fix it, so we're out of possible solutions. we've also included the set of the license variable in our page javascript so that the calendar do not require the licence.js file, but problem still happens sometime.

Any idea?

Is possible to have a build of PopCalendar without the license control or with an embedded license (we purchased the enterprise version, so maybe could be a solution only for enterprise users?)???

Regards
Massimo

[calendarxp]

The license warning will pop up if and only if the domain name of the page is not matching with the one registered with the license. Please refer to license FAQ for details - http://www.calendarxp.net/ft_license.shtml

If you have ordered an Enterprise License, simply copy it over to replace the old licence.js file and the popup will NOT show up again for sure. We have a lot of Enterprise customers and they never had any problem with it.

Please post a link to your webpage (or PM us) if you still encounter the same issue after upgrading to Enterprise License. And we'll help you resolve it asap.

[massimogentilini]

Problem is that I've copied the licence.js file and it works without problems 99.999% of the times. Sometimes it fails, in different web pages.

Problem is that the calendar is shown thousand of times each day and so, also if failing not really often, it happens 1 or 2 times a day. As I said no big problem because the application continue working, but some of our customer is asking for a solution.

Our customers are banking institutions and so I cannot provide you a link, also because it will be very difficult the 0.001% of the times it give the error.

Any help would be appreciated.

Regards
Massimo

[calendarxp]

If you upgrade to Advanced Developer License, we can help you to remove the license checking completely from the engine as it's the only type of license allowing you modify the engine file.